Refund policy

Return & Refund Policy

At MasiWear, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, or if you change your mind about your purchase, you may request a return subject to the terms below.

1. Return Window

Products are eligible for return or exchange within 4 days from the date of delivery.

Return requests received after 4 days from delivery may not be accepted.

To initiate a return, customers must contact us at:

Email: support@masiwear.in
WhatsApp: 8851554022

A return must be approved by MasiWear before the product is shipped back. Please do not send any product back without receiving return approval from our team.

2. Return Conditions

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Not be damaged, altered, or used by the customer.

  • Be returned in its original packaging.

  • Include all original accessories, components, and packaging provided with the product.

Returns may be rejected if the product shows signs of use, customer-caused damage, alteration, or missing original packaging.

3. Damaged, Defective, or Wrong Product

If you receive a product that is:

  • Damaged during transit

  • Defective

  • Different from the product you ordered

please contact us as soon as possible within the 4-day return window.

Unboxing Video Is Mandatory

An unboxing video is mandatory for claims relating to damage, defect, or receiving the wrong product.

The video should clearly show:

  1. The sealed package before opening.

  2. The opening of the package.

  3. The product and its condition immediately after opening.

  4. The shipping label/order details where applicable.

Without a proper unboxing video, MasiWear may not be able to approve a damage, defect, or wrong-item claim.

If the claim is approved, MasiWear will provide either:

  • A full refund, or

  • A replacement, subject to product availability.

For approved damage, defect, or wrong-item cases, the applicable return shipping cost will be borne by MasiWear.

4. Change-of-Mind Returns

We provide clear product images and descriptions on our website to help customers make an informed purchase decision before placing an order.

If you change your mind after purchasing, do not like the product after receiving it, or no longer wish to keep the product, you may request a return within the 4-day return window, provided the product meets our return conditions.

For such returns:

  • The customer will be responsible for the return shipping charges.

  • The applicable return shipping fee will be deducted from the refund amount.

  • The product must be unused, undamaged, and returned in its original packaging.

  • The return must be approved by MasiWear before being shipped back.

5. Exchange

We offer exchanges for eligible products, subject to:

  • The product being unused and undamaged.

  • The product being returned in its original packaging.

  • The exchange request being made within 4 days of delivery.

  • The requested replacement product being in stock.

If the requested replacement product is unavailable, the customer may choose a refund instead.

For change-of-mind exchanges, applicable return shipping charges may be borne by the customer.

For defective, damaged, or wrong-item cases approved by MasiWear, we will arrange the appropriate replacement at no additional return shipping cost to the customer.

6. Refunds

Once the returned product reaches us and is successfully received and inspected, the refund will be initiated within 24–48 hours.

Customers may choose between:

  • Refund to the original payment method, or

  • MasiWear Store Credit

The final refund amount will depend on the reason for the return and the applicable return shipping charges.

For approved damage, defect, or wrong-item cases, the customer will receive a full refund.

For change-of-mind returns, applicable return shipping charges will be deducted from the refund.

7. Refunds for COD Orders

For orders placed using Cash on Delivery (COD), customers requesting a refund must provide:

  • Their UPI ID, and

  • A clear UPI QR code

The refund will be processed to the provided UPI details after the returned product has been received and successfully inspected.

Customers are responsible for providing accurate UPI information. MasiWear will not be responsible for refunds sent to incorrect details provided by the customer.

8. Products Damaged or Used by the Customer

Returns will be rejected if the product has been:

  • Used

  • Damaged by the customer

  • Altered or modified

  • Washed or cleaned where applicable

  • Returned without the required original packaging

  • Returned with missing components or accessories

MasiWearreserves the right to reject a return if the product is not received in its original condition.

9. Sale & Discounted Products

Sale and discounted products are [eligible / not eligible] for return and exchange, subject to the applicable conditions stated in this policy.

10. Return Approval & Shipping

Customers must contact MasiWear and receive return approval before sending any product back.

Once the return is approved, our team will provide the necessary return instructions.

Customers should not independently ship products to MasiWear without prior approval.

For approved change-of-mind returns, applicable return shipping charges will be borne by the customer.

For approved damaged, defective, or wrong-item cases, MasiWear will bear the applicable return shipping cost.

11. Non-Delivery & RTO Orders

There are no additional RTO charges for customers when an order is returned to us due to non-delivery or an unsuccessful delivery attempt.

However, an RTO is different from a customer-initiated return and is not treated as a normal return request under this policy.

12. How to Request a Return

To request a return, please contact us within 4 days from the date of delivery.

Please provide:

  • Order number

  • Reason for return

  • Photos/videos of the product, where applicable

  • Unboxing video for damage, defect, or wrong-item claims

Our team will review your request and provide further instructions.

Contact Us

Email: support@masiwear.in
WhatsApp: 8851554022

We recommend contacting us as soon as possible after receiving your order so that we can resolve your concern quickly.

13. Policy Changes

MasiWear reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be published on this page and will become effective from the date of publication.

Last Updated: August 27, 2026