Shipping policy

Shipping Policy

Last Updated: August 27, 2026

At MASIWEAR, we work with trusted courier partners through Shipmozo, a shipping and courier aggregation platform, to deliver your orders safely and efficiently across India.

1. Order Processing & Dispatch

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed and dispatched within 1–3 business days.

Business days exclude Sundays and public holidays.

During sales, launches, promotional periods, or other high-order-volume periods, dispatch may take slightly longer than usual. In such cases, we will make reasonable efforts to process your order as quickly as possible.

2. Shipping Across India

We currently ship orders across India through courier partners available through Shipmozo.

The courier partner for your order may vary depending on factors such as:

Delivery location and pincode.
Courier serviceability.
Delivery performance.
Shipping speed.
Operational availability.

The courier partner is selected based on the available shipping options for your order.

3. Delivery Time

Estimated delivery time after dispatch is generally 3–7 business days, depending on the destination and courier serviceability.

Delivery to certain remote or less-serviceable locations may take longer.

The delivery timeline displayed during checkout or communicated by MASIWEAR is an estimate and may vary due to circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the delivery location, order details, and available shipping service.

Any free-shipping offer will be subject to the terms specified in the relevant promotion.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout, where applicable.

You can use the tracking information to check the current status of your shipment.

MASIWEAR uses Shipmozo to manage shipping and tracking across its courier network. Shipmozo provides multi-carrier shipment tracking and logistics management for e-commerce orders.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Courier operational delays.
Weather conditions.
Natural disasters.
Public holidays.
High shipment volumes.
Incorrect or incomplete address information.
Local restrictions or disruptions.
Remote or difficult-to-service locations.
Other circumstances beyond our reasonable control.

If your order is delayed, please contact us and we will assist you in checking the shipment status with the relevant courier partner.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

This includes:

Full name.
Complete delivery address.
Correct pincode.
Active mobile number.
Email address, where applicable.

MASIWEAR will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If an order has already been dispatched, changing the delivery address may not always be possible.

8. Delivery Attempts & NDR

Courier partners may make multiple delivery attempts if the recipient is unavailable.

If a delivery attempt is unsuccessful, the courier may contact the customer or provide an option for reattempt or other delivery instructions.

Customers are requested to cooperate with the courier partner and remain available at the provided delivery address where possible.

9. RTO (Return to Origin)

An order may be returned to MASIWEAR if it cannot be delivered successfully.

This may happen due to reasons such as:

Customer refusing delivery.
Incorrect or incomplete address.
Customer being unavailable during delivery attempts.
Customer not responding to courier calls.
Pincode/serviceability issues.
Other courier-related delivery failures.

MASIWEAR does not charge customers an additional RTO fee.

However, an RTO shipment is not considered a normal customer-initiated return. If the customer still wishes to receive the product after an RTO, additional shipping arrangements may be required.

10. COD Orders

For Cash on Delivery orders, customers are expected to accept the order upon delivery.

MASIWEAR may contact customers for COD order confirmation before dispatch.

Repeated refusal of COD orders or repeated unsuccessful COD deliveries may result in COD availability being restricted for future orders.

11. Lost or Damaged Shipments

If your shipment appears to have been lost or is delivered with visible external damage, please contact MASIWEAR as soon as possible.

For product damage, defect, or wrong-item claims, customers must follow the requirements specified in our Return & Refund Policy.

An unboxing video is mandatory for claims relating to damage, defect, or receiving the wrong product, as specified in our Return & Refund Policy.

MASIWEAR will coordinate with the relevant courier partner and investigate the issue where required.

12. Delivery Confirmation

Once the courier partner marks a shipment as delivered, customers should check the package and product as soon as possible.

If you believe an order has been incorrectly marked as delivered, please contact us immediately so that we can investigate the matter with the courier partner.

13. International Shipping

Unless specifically stated on our website, MASIWEAR currently focuses on domestic deliveries within India.

If international shipping is offered for a particular product or destination, additional shipping charges, customs duties, taxes, documentation requirements, and delivery conditions may apply.

Any applicable international shipping terms will be communicated separately.

14. Shipping Partner

MASIWEAR uses Shipmozo as its shipping and courier aggregation platform.

Shipmozo connects e-commerce sellers with multiple courier partners and provides services including shipment booking, courier allocation, tracking, and COD management.

The actual courier partner used for an individual order may vary depending on the destination, pincode, availability, serviceability, and other operational factors.